PRIVACY POLICY

Effective Date: 26/6/2025

Ocean Glen Charters Private Limited (doing business as MS Eternity Charter) (“Company”, “we”, “our”, or “us”) is committed to protecting your personal data and privacy in accordance with the Singapore Personal Data Protection Act 2012 (PDPA).

This Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you interact with us, including through our website at https://www.msecharters.com/ (the “Website”) and when you use our yacht charter services (the “Service”).

By using our Service or submitting your personal data, you agree to the terms of this Privacy Policy and consent to the collection, use, and disclosure of your personal data as described herein.

1. INTERPRETATION AND DEFINITIONS

1.1 Interpretation

Words capitalized in this Privacy Policy have the meanings set out below, regardless of whether they appear in singular or plural form.

1.2 Definitions

• “You” means the individual using our Service, whether as a customer, a representative of a company, or a parent/guardian on behalf of a minor.
• “Account” means a unique account created for you to access our Service.
• “Affiliate” means an entity under common control with our Company.
• “Device” means any digital device used to access the Website or Service.
• “Cookies” are small data files stored on your device to improve your experience.
• “Personal Data” refers to any data, whether true or not, about an individual who can be identified from that data, or from that data and other information to which we have access.
• “Service” means the services offered by the Company through our Website and other platforms.
• “Service Provider” refers to third parties engaged to perform functions on our behalf.
• “Website” refers to www.msecharters.com.

2. TYPES OF PERSONAL DATA WE COLLECT

We may collect and process the following categories of personal data:

• Identity Information: Full name, date of birth, nationality, and age.
• Contact Information: Email address, phone number, physical address, and social media handles.
• Payment Data: Credit/debit card details and transaction history (processed securely).
• Technical Data: IP address, browser type, operating system, device information, and usage diagnostics.
• Marketing Preferences: Opt-in or opt-out choices for promotional communication.
• Other Information: Any additional data you voluntarily provide during inquiries, bookings, or events.

3. HOW WE USE YOUR PERSONAL DATA

Your personal data may be used for the following purposes:

• To provide and maintain the Service.
• To create, manage, and authenticate your Account.
• To process bookings and transactions.
• To communicate with you, including updates, offers, or customer support.
• To personalize your experience and improve our services.
• To comply with legal obligations or contractual requirements.
• For business operations such as audits, mergers, or corporate restructuring.

4. DISCLOSURE OF PERSONAL DATA

We may disclose your data to:

• Service Providers: Such as payment processors, IT support, and booking platforms.
• Affiliates and Partners: Who assist in service delivery and are bound by similar privacy obligations.
• Authorities: Where required by law, regulation, or legal process.
• Other Users: Only if you voluntarily post content in public areas (e.g., testimonials or reviews). Please avoid including personal information in such content.

5. USE OF COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your experience:

• Session Cookies: Temporary and deleted when your browser closes.
• Persistent Cookies: Remain on your device to remember preferences.

You may manage or disable cookies via your browser settings. Note that doing so may affect the functionality of certain parts of the Service.

When you visit our Website, you will be presented with a cookie consent banner to accept or manage your preferences.

6. TRANSFER OF PERSONAL DATA OUTSIDE SINGAPORE

Your data may be stored or processed outside of Singapore (e.g., on cloud platforms) for operational purposes. We ensure that such transfers are made in compliance with the PDPA and that the receiving parties provide comparable data protection standards.

7. RETENTION OF PERSONAL DATA

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required under applicable laws or regulations. When no longer required, your data will be securely deleted, anonymized, or destroyed.

8. YOUR RIGHTS UNDER THE PDPA

You have the following rights regarding your personal data:

• Access: Request a copy of your personal data held by us.
• Correction: Request correction of any inaccurate or incomplete data.
• Withdrawal of Consent: Withdraw consent to the use or disclosure of your personal data, subject to legal and contractual obligations.
• Data Portability: Request your data in a format for transfer, where applicable.

To exercise any of these rights, please contact us (details below). We may require verification of your identity before responding to your request.

9. SECURITY OF YOUR PERSONAL DATA

We implement appropriate administrative, technical, and physical safeguards to protect your personal data from unauthorized access, collection, use, disclosure, copying, modification, or disposal. However, no method of transmission over the Internet or storage system is completely secure.

10. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date. Your continued use of the Service after any changes constitutes your acceptance of the updated Privacy Policy.

11. CONTACT US

If you have any questions, concerns, or requests related to your personal data or this Privacy Policy, you may contact us at:

📧 Email: [email protected]

📍 Address: #25-12, International Plaza, 10 Anson Road, Singapore 079903